Beversbrook Medical Centre
Beversbrook Medical Ctr, Harrier Close, Calne, Wiltshire, SN11 9UT
925
reviews
Reviews
Recommend
Involvement
Cleanliness
Staff
Appointment
Beversbrook Medical Centre
2022-08-25
Person
3
5
0
25th August 2022
The surgery has had some bad reviews, but I've only really had an issue once, a year ago, otherwise I can't complain with the service I receive whenever I need to contact the surgery.
Suggested improvements
On this occasion, I think everything was done as needed.
25th August 2022
Response from Beversbrook Medical Centre
Dear Patient - Thank you for taking the time to post this positive review - it is welcomed and much appreciated. With best wishes - Julie Taylor - Patford House Partnership
Beversbrook Medical Centre
2022-08-24
Person
4
5
0
24th August 2022
Made appointment through the text service as I had been sent a reminder. I have previously tried to make appointments by phone, being on hold for an hour and never spoke to anyone in the end. I can’t use the app to make an appointment for my son (under 3) so I worry about what to do if I need an appointment for him.
Suggested improvements
Better phone service, it could tell you how many call are in front of you so you can decide if it’s worth hanging on the phone for or if the number is actually going down.
24th August 2022
Response from Beversbrook Medical Centre
Good Morning Dear Patient - Thank you for taking the time to write this review. Our phone system is under current review and the feature you mention is something we are keen to introduce at the earliest opportunity. Alongside the phone we do promote online access where you can message admin, nurses and even GPs. We have a colleague Paula who leads on this - if you would like her to contact you we would welcome an email to Beversbrook@nhs.net asking for Paula to get in touch with you. With best wishes - Julie Taylor - Patford House Partnership
Beversbrook Medical Centre
2022-08-22
Person
5
5
0
22nd August 2022
Professional polite friendly staff online and in person
Suggested improvements
Nothing, I’ve had all good experiences
22nd August 2022
Response from Beversbrook Medical Centre
Dear Patient - Thank you for taking the time to write this positive review - it is most welcomed and appreciated. All staff are able to read this and I know will be delighted to hear of your satisfaction. With best wishes - Julie Taylor - Practice Operations Manager
Beversbrook Medical Centre
2022-08-19
Person
0
5
0
19th August 2022
My daughter had an awful earache that started Wednesday night. Rang first thing Thursday to be told to do Dr link. Did that it said be seen in 24 hours. They text saying they would book an appointment Friday and be in contact at a closer time. I ask if there's anyway she can be seen earlier was told no (so I accept the fate of her in agony for another night I get it doctors are busy). Thursday night comes and goes and naturally it's worse. Look at the appointment time and realise its in Sutton Benger. I can't get to Sutton Benger. Text the surgery to explain and do Dr link as symptoms worse. Dr link says be seen in 4 hours. Dr surgery text back. We have 3 practices either go to Sutton Benger or wait until Monday. So... Dr link says been seen in 4 hours... you want me to now wait until Monday? Usually I could get to Sutton but my car is broken. They honestly said they have no appointments in calne. Thank so much for your help.
Suggested improvements
Actually keep some emergency appointments in the town that 2 of your surgeries are based. I didn't realise that wouldn't be obvious.
24th August 2022
Response from Beversbrook Medical Centre
Good Morning Dear Patient - Thank you for taking the time to write this review and we are sorry to hear of your dissatisfaction. I would welcome the opportunity to discuss further but as your message is anonymous I am unable to reach you. I would be pleased to receive an email to julie.taylor167@nhs.net to discuss further. With best wishes - Julie Taylor - Patford House Partnership
Beversbrook Medical Centre
2022-08-17
Person
5
5
0
17th August 2022
Amazing service, phone answered on 3rd ring, completed from link, appointment offered later that morning, urgent bloods needed fitted me straight in. From start to finish all staff helpful, caring and professional! Thank you
Suggested improvements
Nothing service was great
18th August 2022
Response from Beversbrook Medical Centre
Dear Patient - Thank you for taking the time to write this positive review - it is most welcomed and appreciated. All staff are able to read this and I know will be delighted to hear of your satisfaction. With best wishes - Julie Taylor - Practice Operations Manager
Resources
Short link to review Beversbrook Medical Centre: http://iwgc.net/ejh6s